We’re the most reliable U.S.A based hospitality call center

that also acts as your virtual front desk and expert social media manager to help give you more time to execute your business, your way.

What we do

We take the stress out of customer service calls .

Our expert hospitality call center manages every guest interaction seamlessly, so you can focus on creating unforgettable experiences.

We take the stress out of social media.

We create and post content that elevates your business visibility. Our proven strategies reach millions of potential customers, so you can focus on what you do best while we handle the rest.

    • Guest support via phone, email, and SMS

    • Designated support from the U.S.A and the Philippines enabling 24/7 service

    • Listing management

    • Payment reconciliation and invoicing

    • Over-the-phone reservation bookings and modifications

    • Damage claims and damage charges

    • Refund processing

    • Maintance tracking

    • Complaint resolution

    • Security monitoring

    • Review management

    • Message automation management

  • Strategy Consult

    • We unlock your unique brand voice and craft a custom social media plan that accelerates growth and delivers measurable results.

    Media

    • Our team not only crafts winning strategies but also brings them to life. Our industry-leading media experts handle every step—from pre-production and on-site shoots to photography, video, and editing. We do it all.

    Platform management

    • From concept to completion, we handle everything—scheduling, posting, commenting, and engaging with your audience. Our team works tirelessly behind the scenes, leveraging the latest trends to skyrocket your brand's presence. Let us transform your social media game!

Where we’ve been.

  • Finger Lakes Treehouse - Sodus, New York

    “They’ve saved me so much time, and in turn, so much money by taking the burden of social media off of my hands. I’m able to focus on my business in person rather than devoting all of my time to making videos. Hospitality Management has delivered on their promises and remains a favorite vendor of mine” - Darrel Maxam

  • The Atlanta Treehouse - Atlanta, Georgia

    “5/5 stars from me. I have had nothing short of a great experience using Patrice and Jen’s team— I used to get calls at the crack of dawn from guests and I can finally relax for once now that they have a 24/7 dedicated team.” - Jabari

  • Franklin Suites - South Beach, Florida

    “LOVE using Hospitality Management. Getting setting ups is so simple and smooth and operations afterwards are even more so. I cannot recommend another group enough. I’m so happy to have found them and am continuing to grow my portfolio with them on board my team!” - Jessica

Services

starting at $499

Simple & transparent pricing for seamless support. We provide reliable and fully managed customer service solutions tailored to your hospitality needs. Whether you operate a boutique hotel, micro spaces, or full-sized homes, we offer cost-effective pricing to ensure you get the best value for your investment.

  • 24/7 Guest Support via phone, email, and SMS

  • Listings Management

  • Reservation & Payment Handling to ensure seamless bookings

  • Claims & Refund Processing for a hassle-free guest experience

  • Maintenance request tracking and coordination

  • Complaint resolution & escalation handling

  • Monitoring of security systems and noise sensors

  • Guest review management to maintain a stellar reputation

  • Emergency management

  • Social media management

  • Automated templates & communication enhancements

Unit Packages

    • Base plan starting at $499

    • Additional cost is $240 / unit

    • Perfect fit for hosts with units described as a hotel room, glamping unit, tiny home, or micro space.

Home Packages

    • Base plan starting at $499

    • Additional cost is $400 / unit

    • Perfect fit for stand-alone standard homes

Social Media Package

  • Custom pricing based on client portfolio

    Strategy Consult

    • We unlock your unique brand voice and craft a custom social media plan that accelerates growth and delivers measurable results.

    Media

    • Our team not only crafts winning strategies but also brings them to life. Our industry-leading media experts handle every step—from pre-production and on-site shoots to photography, video, and editing. We do it all.

    Platform management

    • From concept to completion, we handle everything—scheduling, posting, commenting, and engaging with your audience. Our team works tirelessly behind the scenes, leveraging the latest trends to skyrocket your brand's presence. Let us transform your social media game!