We are a U.S.A based management company providing seamless, professional customer care management services tailored for boutique hotels, Airbnb owners, Glamping properties, and RV parks. With over 20 years of experience, we understand the challenges of managing guest communication, reservations, complaints, and maintenance requests. Our goal is to alleviate these operational burdens, helping you maximize efficiency, guest satisfaction, and profitability so you can focus on growing your business.

We handle your social media—telling the story of your property in your unique voice and vision. We're looking for partners, not just clients. Building an engaged audience on social media takes time and effort, and our approach combines exceptional customer care with strategic digital management to amplify your brand’s story. We're seeking long-term, committed partners who understand that real growth — both online and offline — is a journey, not a quick fix.

Why choose U.S.

Managing multiple short-term rental properties demands round-the-clock guest communication, seamless reservation handling, and swift issue resolution. Based in the U.S.A, but with teams in both hemispheres, our team delivers a comprehensive suite of services designed to enhance guest experiences and give you more time to focus on growing your business.

Origin story

The spark for their venture came from a clear market gap. While researching guest care management, they interviewed numerous companies, yet none offered the holistic solution their business required—a full-service partner capable of handling 24/7 guest communication and operations while also producing and managing engaging social media content weekly.

During this journey, Patrice met Jen, a passionate advocate for guest care solutions. Recognizing their shared vision, they partnered to form Hospitality Management. By combining their expertise, they created a unique offering that addresses every facet of modern hospitality. Their comprehensive service not only ensures seamless guest care but also amplifies your property's story online, connecting with today's digital-savvy audience. With Hospitality Management, you're not just filling a gap—you're transforming guest experiences and driving lasting business growth.


  • Co-Founder

    With over a decade in hospitality experience, Patrice Coney has mastered short-term rentals and boutique hotels. From her start as an Airbnb owner to co-founding Maxam Hotels—where she drove growth, brand positioning, and guest engagement—she now also teaches at UNC Chapel Hill. Seeing client challenges firsthand, Patrice partnered with Jen to launch a call center offering customer support and social media. As a female-owned venture with teams in the USA and Philippines, they empower entrepreneurs to thrive.


  • Co-Founder

    Jen has over 10 years of experience in guest experience management, ensuring seamless stays in smart, contactless properties across the US, UK, and Mexico. Passionate about hospitality, she believes exceptional service begins with a well-supported team that fosters continuous growth. With a computer science background and extensive rental expertise, Jen streamlines operations, enhances guest communication, and resolves issues efficiently. Now, with Patrice's support, the team drives innovation and career growth at every touchpoint.